Terms of Service

Effective Date: January 15, 2013

Last Updated: December 15, 2025

Legal Agreement

Important Legal Notice

By accessing or using MediCal Supplies, Services & Devices, you agree to be bound by these Terms of Service.

Read Terms Carefully Have Questions?

Table of Contents

1 Acceptance of Terms

Legal Binding Agreement

These Terms of Service constitute a legally binding agreement between you and ("Company," "we," "us," or "our").

By accessing or using our website, mobile applications, or services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

If you do not agree to these Terms of Service, you must not access or use our Services.

Electronic Agreement

Your use of our Services constitutes your electronic signature and agreement to these Terms of Service, which is as legally binding as a written signature.

2 Definitions

"Services"
All products, services, content, features, technologies, and functions offered by MediCal Supplies, Services & Devices through our website, mobile applications, or other platforms.
"User" or "You"
Any individual or entity that accesses or uses our Services, including patients, caregivers, and healthcare professionals.
"Medical services"
Products offered through our Services that are intended for medical purposes, including but not limited to monitoring services, mobility aids, and therapeutic equipment.
"Content"
All information, text, graphics, images, audio, video, software, and other materials available through our Services.
"Account"
The personalized access point created by a User to utilize our Services.
"Order"
A formal request by a User to purchase Medical services through our Services.

3 Eligibility

To use our Services, you must:

  • Be at least 18 years old or have parental/guardian consent
  • Minors may use our Services only with parental supervision
  • All purchases by minors require parental approval
  • Have legal capacity to enter into binding contracts
  • You must not be under any legal disability
  • You must have authority to accept these Terms
  • Use Services for legitimate medical purposes only
  • No fraudulent or illegal activities
  • No misuse of medical services
  • Reside in a jurisdiction where our Services are available
  • Currently serving Ghana and select West African countries
  • Subject to shipping and regulatory restrictions
    • Medical Device Restrictions

    Some Medical services may have additional eligibility requirements, such as medical prescriptions or healthcare provider authorization. You are responsible for ensuring you meet all requirements for any Medical Device you purchase.

    4 Account Registration

    When creating an account, you agree to:

    Provide Accurate Information

    Supply complete, accurate, and current information during registration and keep it updated.

    Maintain Security

    Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access.

    Account Responsibility

    You are solely responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account information.

    5 Medical Disclaimer

    Important Medical Notice

    MediCal Supplies, Services & Devices is a supplier of Medical services, NOT A HEALTHCARE PROVIDER.

    You understand and acknowledge that:

    6 Products & Services

    Product Information

    We strive to provide accurate product descriptions, specifications, and images. However, we cannot guarantee that all information is error-free or current.

    Regarding our products:

    7 Pricing & Payments

    Currency

    All prices are in Ghana Cedis (GHS) unless otherwise specified. Prices include VAT where applicable.

    Pricing Changes

    We reserve the right to change prices at any time without notice. Price changes do not affect confirmed orders.

    Payment Methods

    We accept various payment methods including mobile money, credit/debit cards, and bank transfers. Payment terms may vary.

    Payment Responsibility

    You are responsible for all charges associated with your account. If your payment method fails, we may suspend or terminate your access to our Services until payment is received.

    8 Orders & Delivery

    Order processing and delivery terms:

    9 Returns & Refunds

    Medical Device Returns

    Due to hygiene and safety regulations, some Medical services may have restricted return policies. Consumable medical products are generally non-returnable for safety reasons.

    Our return policy includes:

    30-Day Return Policy

    Most non-consumable Medical services may be returned within 30 days of delivery if unopened and in original packaging.

    Defective Products

    Defective products may be returned within the warranty period. Contact our support team for return authorization.

    Return Requirements
    • Return authorization required before shipping items back
    • Original proof of purchase required
    • Customer responsible for return shipping unless defective
    • Refunds processed within 14 business days

    10 User Conduct

    You agree not to:

    Prohibited Activities
    • • Use Services for illegal purposes
    • • Misrepresent medical conditions
    • • Attempt unauthorized access
    • • Interfere with Service operations
    Account Misuse
    • • Share account credentials
    • • Create multiple accounts
    • • Use others' accounts
    • • Circumvent security measures

    Consequences of Violation

    Violation of these conduct rules may result in immediate termination of your account, legal action, and reporting to appropriate authorities.

    11 Intellectual Property

    Ownership Rights

    All Content on our Services is owned by or licensed to and is protected by copyright, trademark, and other intellectual property laws.

    You may not:

    Trademark Information

    "MediCal Supplies, Services & Devices" and our logo are registered trademarks of .

    12 Privacy & Data Protection

    Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

    Data Collection

    We collect data necessary for providing our Services, including medical information for device recommendations.

    Data Security

    We implement industry-standard security measures to protect your personal and medical information.

    Medical Data Protection

    Medical information receives enhanced protection in accordance with applicable laws and regulations. We handle such data with the highest standards of confidentiality and security.

    13 Termination

    By You

    You may terminate your account at any time by contacting our support team or through your account settings.

    By Us

    We may terminate or suspend your account immediately, without prior notice, for violation of these Terms or for any other reason at our sole discretion.

    Effect of Termination
    • Immediate loss of access to your account and Services
    • Cancellation of pending orders may occur
    • Outstanding payments remain due
    • We may retain certain information as required by law

    14 Disclaimers

    General Disclaimer

    Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

    We disclaim all warranties including but not limited to:

    15 Limitation of Liability

    Liability Cap

    To the maximum extent permitted by law, our total liability to you for any claims arising from these Terms or your use of our Services shall not exceed the amount you paid us in the six months preceding the claim.

    We are not liable for:

    Medical Device Liability

    While we ensure Medical services meet safety standards, manufacturers bear primary liability for device defects. Our role is limited to distribution and customer support as specified in these Terms.

    16 Indemnification

    You agree to indemnify, defend, and hold harmless , its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from:

    Defense Obligation

    We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of such claims at your expense.

    17 Dispute Resolution

    Informal Resolution

    Before pursuing formal dispute resolution, you agree to attempt to resolve disputes informally by contacting our customer support team.

    Formal dispute resolution process:

    Time Limitation

    Any claim or cause of action arising from these Terms must be filed within one (1) year after the claim arises, or be forever barred.

    18 Governing Law & Jurisdiction

    Governing Law
    Laws of Ghana
    Jurisdiction
    Courts of Accra, Ghana
    Compliance
    Ghanaian Regulations
    Export Control
    Ghana Export Laws

    These Terms shall be governed by and construed in accordance with the laws of Ghana, without regard to its conflict of law provisions.

    International Users

    If you access our Services from outside Ghana, you are responsible for compliance with local laws. We make no representation that our Services are appropriate or available for use in other locations.

    19 Changes to Terms

    Modification Rights

    We reserve the right to modify these Terms at any time. We will provide notice of material changes through our website or by email.

    Regarding term changes:

    20 Contact Information

    Company Details
    Legal Entity
    Registration Number
    VAT Number
    Business Address
    78 Patrice Lumumba Road Airport Residential Area, Accra, Ghana
    Contact Channels
    • General Inquiries: preventivehealthinstitute@gmail.com
    • Customer Support: +233208720347
    • Legal Notices: preventivehealthinstitute@gmail.com
    • Business Hours: Mon-Fri, 9:00 AM - 5:00 PM GMT
    Notice Delivery

    Legal notices to us must be in writing and delivered to our registered address. Notices to you may be delivered electronically to the email associated with your account.

    Acceptance Confirmation

    By using our Services, you confirm that you have read, understood, and agree to be bound by these Terms of Service.

    Document Version: December 15, 2025