Contact MediCal Supplies, Services & Devices

We're here to support your healthcare journey. Reach out for medical service inquiries, technical support, or general assistance.

Medical Emergency?

For urgent medical assistance, contact emergency services immediately

Call 193 (Ghana EMS)

How Can We Help You?

Choose the most convenient way to reach our dedicated team

General Inquiries

General questions about products, services, or company information

preventivehealthinstitute@gmail.com
+233208720347
Response: Within 24 hours

Sales & Orders

Order inquiries, product availability, and pricing questions

preventivehealthinstitute@gmail.com
+233208720347
Response: Within 2 hours

Technical Support

Device setup, troubleshooting, and technical assistance

preventivehealthinstitute@gmail.com
+233208720347 (Ext. 2)
Response: Within 4 hours

Medical Inquiries

Medical device suitability, prescription questions, and healthcare provider coordination

preventivehealthinstitute@gmail.com
+233208720347 (Ext. 3)
Response: Within 6 hours

Billing & Payments

Invoice questions, payment issues, and refund requests

preventivehealthinstitute@gmail.com
+233208720347 (Ext. 4)
Response: Within 24 hours

Emergency Support

Urgent medical device issues and critical support needs

preventivehealthinstitute@gmail.com
+233208720347 (Press 9)
Response: Immediate
Call Emergency Line

Call Us

Speak directly with our team

+233208720347

WhatsApp

Chat with us instantly

Start Chat

Send Us a Message

For medical inquiries, include relevant medical information and device details
Typical response time: 24 hours (Emergency: Immediate)

Visit Our Location

MediCal Supplies, Services & Devices

78 Patrice Lumumba Road Airport Residential Area, Accra, Ghana

Contact Information

Address

78 Patrice Lumumba Road Airport Residential Area, Accra, Ghana

Phone

+233208720347

Main Line (Press 0 for operator)

Email

preventivehealthinstitute@gmail.com

General inquiries

Working Hours

  • Mon-Fri 8:00 AM - 7:00 PM
  • Sat 9:00 AM - 5:00 PM
  • Sun 10:00 AM - 4:00 PM
Emergency support available outside regular hours

Follow Us

Emergency Contact

For urgent medical device issues or critical support needs, contact our emergency line immediately.

+233208720347 (Press 9)

Press 9 for emergency line

preventivehealthinstitute@gmail.com

Include "EMERGENCY" in subject

Call Emergency Line Now

Frequently Asked Questions

Quick answers to common questions about our services

How quickly can I get medical services delivered?
We offer same-day delivery for orders placed before 2:00 PM in Accra and major cities. Standard delivery takes 1-2 business days depending on your location. Emergency orders can be expedited - call us directly.
Do you require prescriptions for medical services?
Some services like CPAP machines, certain mobility aids, and prescription-only services require valid medical prescriptions. Our medical team can help you understand requirements and coordinate with your healthcare provider.
What is your return policy for medical equipment?
Most non-consumable medical services can be returned within 30 days if unopened and in original packaging. For hygiene and safety, some items like consumables and opened services may have restricted return policies. Contact our support team for specifics.
Do you offer device setup and training?
Yes! We provide free device setup and training for all medical equipment purchases. This can be done in-person at your location or virtually via video call. Family members or caregivers can also receive training.
What payment methods do you accept?
We accept Mobile Money, credit/debit cards, bank transfers, and cash on delivery. We also work with major health insurance providers. Contact our billing department for insurance coverage verification.
How do I get technical support for my medical device?
Technical support is available Monday-Friday 8AM-7PM and Saturday 9AM-5PM. You can call our support line, email support@medicaresupplies.com, or use the chat feature on our website. For urgent issues, call our emergency line.

Still Have Questions?

Can't find what you're looking for? Our team is ready to help with any questions about medical services, orders, or support.

Call Us Now